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Mystery Shopping

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Product Details

Product Name: Mystery Shopping

Description:
Measuring your customer service tells you where you are now and how you measure up against your competition. This important benchmark helps you to set your strategy going forward. That's why we use Mystery Shopping to evaluate and measure your current level of customer service. Why Because you can't manage what you don't measure. Mystery Shopping will give you an objective view of the service you and your employees provide to your customers. How By evaluating, measuring and reporting of customer service standards using a specially trained agents acting as if they were customers. Retail stores, hotels, restaurants, theatres, property management companies and automobile dealers are amongst the many organisations that employ mystery shoppers to help evaluate and improve their customer service. What Improved customer service is one way to increase profitability. Repeat business is a key profit-maker by saving on unnecessary expenditure such as advertising. Mystery Shopping: delivers a cost-effective method of monitoring your customer service standards is an efficient way of identifying staff in need of further training produces a regular summary of strengths and weaknesses which can become your action plan an effective deterrent against dishonesty, poor service or bad practice is a way of identifying retail outlets which are under-performing should be used as part of employees yearly appraisal will increase employees wellbeing by celebrating success Mystery shopping is the key to keep companies informed and can identify improvements or any necessary changes required for a more positive customer experience. What next Specialising in Customer Service, The Busy Queen Bee will help you achieve your business goals and marketing objectives. Our full service management programme combines both Mystery Shopping service with Audit Services, its approach has been developed to help make a lasting and sustainable business improvement. We will work with you and your team to analyse the Mystery Shopping results, understand your gaps and help you create realistic and SMART objectives. We work both as an advisor and in a hands-on role informing, influencing, and driving individuals to take action.

Price: On Application

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